Refunds
Charges and commissions by Outdoorsie to Users are described in detail during the reservation process and in Outdoorsie’s Payment Policy. Users are given clear and complete notice of any charges before they are billed and before a reservation is consummated. Outdoorsie uses a third party service, Stripe, to process payments. Outdoorsie does not store credit card information on its servers; it merely secures tokens used to charge payments through Stripe.
Consumer pays a fee to Guide for services rendered during each interaction (the “Guide’s Fee”). The Company holds the Guide’s fee until the interaction is completed, at which time it releases the Guide’s Fee to Guide. In consideration for arrangement services, the Company collects a flat-rate service fee (“service fee”). The Company will not refund the service fee except in instances in which Guide cancels the interaction or fails to appear at the interaction for any reason, in which case the Company will refund to the Consumer the service fee. Taxes may also be charged.
In the event of cancellation of an interaction either by Consumer or by Guide, should Guide have written cancellation policy, Outdoorsie shall defer to Guide’s cancellation policy, which will be clearly presented to Consumer at the time the transaction for the interaction is being consummated, in order to determine the disposition of the Guide’s Fee.
In the event that Guide does not have an expressly written Cancellation Policy, the following cancellation policy shall apply to determine the disposition of the Guide’s Fee. In instances in which Guide cancels or fails to appear at the interaction for any reason, the Company will refund to the Consumer 100% of the Guide’s fee, regardless of any costs or expenses incurred by Guide in anticipation of the interaction, which would have been compensated from the Guide’s Fee. If the consumer cancels more than 72 hours before the scheduled interaction, the consumer will receive a refund of 100% of the Guide’s Fee. If the consumer cancels less than 72 hours, but more than 24 hours, before the scheduled interaction, the consumer will receive a refund of 50% of the Guide’s Fee. If the consumer cancels 24 hours or fewer before the scheduled interaction, or fails to appear for the interaction for any reason, the consumer will receive no refund of the Guide’s Fee. Consumers who abuse the cancellation policies of Outdoorsie and the Guides may have their accounts suspended or deleted. The Company will not issue refunds for cancellations due to force majeure.
In the event that the Consumer is dissatisfied with interaction or the Guide, or the interaction was substantially misrepresented by Guide, or was held to not meet Company standards of quality following evaluation by the Company, Outdoorsie will, at its discretion on a case-by-case basis, issue a refund of the Guide’s fee to the Consumer.